Due to an issue with Google, we have temporally disabled communicating with hosts. We will provide an update shortly.

Security Policy

A quick overview of how we manage security.

UkraineTakeShelter.com is an independent platform helping to connect Ukrainian refugees with potential hosts, housing and resources to help them through this crisis.


Refugees

For refugees, we provide some detailed safety notes to help them verify potential hosts, including some red flags for potential traffickers, emergency numbers to call, and more. These notes are shown on every listing card and are visible whenever a refugee contacts a host. Refugees must perform their own research and ensure their own safety.

Refugees are not asked to provide any personally identifying information to us, they do however need an account and verified Identity to access contact information on listings. Refugee identity verification data is stored by stripe and is governed by their privacy policy.

We additionally have a reporting system where hosts are removed for posting suspicious or inappropriate listings once they are reported, and are working with local aid organizations to implement other safety measures.


Hosts

For hosts, we encourage taking steps to verify the legitimacy of refugees. Among other things, hosts should try to do a video call with the potential refugee to discuss their situation and may want to ask them to describe their location to verify their identity. Hosts can ask refugees how they are planning to meet up, depending on the regulations of the country. Hosts should ensure that this response is consistent with government policies. Hosts should also ensure that the person they talk with on the phone is the same one they meet with in person. It is the responsibility of hosts to verify the legitimacy of refugess.


Responsibility

We provide some recommendations above to help refugees and hosts verify each other. We and our partners do not take responsibility for interactions between hosts and refugees who use our platform. Hosts and refugees are responsible for their own safety.


Usage

By using UkraineTakeShelter, you agree to this security policy. We aim to collect as little user information as possible. You can contact us for inquiries at: ukrainetakeshelter@gmail.com.

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Privacy Policy

Privacy Policy